Information Collection and Use
We collect information that you provide directly to us when booking heritage experiences, subscribing to communications, or contacting our heritage center. This information may include your name, email address, preferred visit dates, and any specific requirements or interests you communicate.
The information we collect serves specific purposes related to delivering educational and cultural experiences. We use your contact information to confirm bookings, send program details, provide updates about schedule changes, and communicate relevant information about railway heritage programs and events.
Information Storage and Security
Personal information is stored securely using industry-standard practices. We maintain physical, electronic, and procedural safeguards to protect the information you provide. Access to personal information is restricted to staff members who require it to fulfill their responsibilities related to program delivery and customer service.
We retain booking information for the duration necessary to deliver services and maintain records for operational and legal purposes. Historical booking data may be retained in anonymized form for program evaluation and improvement.
Information Sharing
We do not sell, rent, or trade personal information to third parties. Information may be shared with partner organizations, heritage sites, or service providers only when necessary to deliver booked programs and experiences. These partners are contractually obligated to protect your information and use it only for the specified purposes.
We may disclose information when required by law, to protect our rights and property, or to ensure the safety of our staff, participants, or others.
Communication Preferences
When you provide your email address, we may send booking confirmations, program information, and occasional updates about heritage programs and events. You may opt out of promotional communications at any time by using the unsubscribe link in emails or contacting us directly. Transactional communications related to your bookings will continue as necessary to deliver services.
Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site usage. Essential cookies enable basic site functionality. Analytics cookies help us understand how visitors interact with our site, allowing us to improve content and navigation. You can control cookie preferences through your browser settings or our cookie consent tool.
We do not use cookies for advertising or tracking across other websites.
Children's Privacy
Our services are designed for adult participants and educational groups accompanied by adult supervisors. We do not knowingly collect personal information from individuals under 13 years of age without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information. You may request a copy of the information we hold about you or ask us to update inaccurate information. To exercise these rights, contact us using the information provided on our contact page.
Please note that some information may be retained as required by law or for legitimate business purposes even after you request deletion.
Third-Party Links
Our website may contain links to external sites, including heritage organizations, partner institutions, and educational resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification to individuals whose information we hold. The date at the top of this policy indicates when it was last revised.
Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
87 Railway Heritage Avenue
Edmonton, Alberta T5J 2G3
Canada